Custom Orders Are Final Sale
Every Toxlay Sports item is made to your specification โ your colors, names, numbers, and design. Because a custom item cannot be resold, we cannot accept returns or exchanges simply because you changed your mind, ordered the wrong size, or no longer need the item. Please check the Size Guide carefully before ordering, and ask us if you are unsure about sizing.
When We Will Make It Right
If your order arrives with a problem that is our fault, we will fix it. That includes:
- The wrong item, color, size, or design was sent.
- A printing, stitching, or manufacturing defect.
- Damage that happened in transit.
Report the problem within 14 days of delivery by emailing hello@toxlaysports.com with your order number and clear photos of the issue. Do not send anything back until we confirm the return address โ unauthorized returns may not be accepted.
Remedy
For a confirmed defect or error, we will either remake the item correctly or refund you, depending on what works best for your timeline. If a remake is chosen, production follows the same made-to-order schedule.
Refunds
Approved refunds go back to your original payment method within 5โ10 business days of approval. Shipping charges are refunded only when the error was ours.
What Is Not Covered
We cannot remake or refund items damaged by normal wear, washing against care instructions, or alterations made after delivery. Errors in names, numbers, or spelling that were approved by you in a design proof are also not covered โ please check proofs carefully before approving.
Questions
Unsure whether your order qualifies? Email hello@toxlaysports.com or visit our Contact page and we will look at your order.
Last updated: October 26, 2026.